A fair guarantee for a digital mystery.

Seven-day request window

You may request a refund within seven calendar days of purchase by emailing hello@motiveandmischief.com from the purchase email. Include your order number and a short description of the problem.

When a refund is available

• You cannot access the purchased case after reasonable support.
• The case has a material technical defect we cannot resolve.
• The delivered product is substantially different from its description.
• You are dissatisfied and have not completed the case or opened its solution.

Limits

Because the solution is the core of a digital mystery, ordinary satisfaction refunds are not available after the case is completed or the solution is revealed. This limit does not apply when the product is materially defective or where law requires another remedy. Refunds may also be refused for abuse, repeated requests or unauthorized redistribution.

How refunds are processed

Approved refunds are returned through Polar to the original payment method. Bank processing commonly takes five to ten business days after approval. Taxes and currency adjustments are handled through the checkout provider.

Let us fix it first

Most access problems can be resolved quickly. Tell us the device, browser and step where the issue occurred and we will try to restore the investigation before processing a refund.